Welcome to Top Notch! We strive to provide you with a seamless shopping experience, including hassle-free returns and refunds. Please read our Return and Refund Policy, crafted in compliance with standards:
Eligibility:
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 30 days of the delivery date. Return Process:
Contact Us:
Before returning any item, please reach out to our customer service team to initiate the return process. You can contact us via email or phone. Packaging: Carefully package the item(s) you wish to return, ensuring they are securely packed with all original packaging and tags intact. Inspection and Approval: Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. Upon approval, we will proceed with the refund process.
Refund Processing:
Refunds will be issued to the original payment method used for the purchase within a reasonable timeframe. Refund Policy:
Refunds will be processed for the full purchase price of the returned item(s), excluding any shipping charges.
Original shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to arrange for a replacement or refund.
Non-Returnable Items:
Certain items are non-returnable, including gift cards, personalized/customized items, and final sale items. These items are clearly marked as non-returnable at the time of purchase.
Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out to our customer service team. We’re here to assist you and ensure your satisfaction.
Thank you for choosing Top Notch! We appreciate your trust and look forward to serving you again soon.